Community Detective Issue #14: A conversation with SOE customer service

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Filed under: Fantasy, Sci-fi, EverQuest, EverQuest II, Interviews, MMO industry, Opinion, Star Wars Galaxies, Vanguard, Free-to-play, Free Realms, Kids, Community Detective

Welcome back folks, and yes it is time for the latest installment of Community Detective. Last week I did a bit of a departure from the general column format by interviewing Funcom Customer Service Manager Edward Walsh III. This week, I'm doing something similar, but the spotlight is shifting to Sharon Morris, Director of Customer Service for Sony Online Entertainment.

Join me after the cut for an exclusive peek behind the curtain of the customer service apparatus at SOE, as we talk about breaking into the industry, the SOE Guide program, and more.Continue reading Community Detective Issue #14: A conversation with SOE customer service

Community Detective Issue #14: A conversation with SOE customer service originally appeared on Massively on Tue, 07 Dec 2010 09:00:00 EST. Please see our terms for use of feeds.




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